Refund and Returns Policy
At Adiba Ehsan Store, your satisfaction is our top priority. We aim to provide high-quality products, but if you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below.
1. Eligibility for Returns
1.1 Products can be returned if they meet the following criteria:
- The item is unused, unworn, and in the same condition as received.
- The item is in its original packaging with all tags, labels, and accessories.
- A return request is submitted within 7 days of delivery.
1.2 Non-returnable items include:
- Items damaged due to misuse or improper handling.
- Products marked as “final sale” or “non-refundable.”
- Perishable goods or personal hygiene items.
2. How to Initiate a Return
2.1 To request a return, please contact us at:
📞 Phone: 01927-986989
📧 Email: info@adibaehsanstore.com
Provide your order number, a brief explanation of the issue, and supporting photos if applicable.
2.2 Once your return request is approved, we will provide you with further instructions on how to send the item back.
3. Refund Process
3.1 Refunds will only be issued after the returned item has been inspected and approved by our team.
3.2 Approved refunds will be processed within 7 business days of receiving the returned item.
3.3 Refunds will be made through the original payment method or as store credit.
4. Exchange Policy
4.1 Exchanges are allowed for defective or damaged items. If the item is out of stock, you may choose an alternative product or receive a refund.
4.2 To initiate an exchange, follow the same process as outlined in the Return section above.
5. Damaged or Defective Items
5.1 If your order arrives damaged or defective, please notify us within 24 hours of delivery.
5.2 Provide clear photos of the damaged item and packaging to help us process your claim quickly.
6. Return Shipping
6.1 Customers are responsible for the shipping costs associated with returning an item unless the return is due to an error on our part or a defective product.
6.2 Return items must be securely packaged to avoid damage during transit.
7. Contact Us
If you have any questions or need assistance with a return or refund:
📍 Address: Shop-103, (2nd Floor), New Market City Complex, Dhaka-1205
📞 Phone: 01927-986989
📧 Email: info@adibaehsanstore.com
🌐 Website: adibaehsanstore.com
We appreciate your trust in Adiba Ehsan Store and are committed to making your shopping experience as seamless as possible. Thank you for choosing us!
